62%
of patients want to book outside opening hours.1
Patients
Noéda lets patients get answers and book appointments when it suits them. Your team remains available for personal support.
1HealthLeaders; MaximEyes.
Less admin.More time for your patients.
Noéda guides patients through intake by chat and writes structured data straight into Vitabyte. Automated, multilingual, securely hosted in Switzerland.
What does Noéda do?
Separate channels. Scattered data.Noéda unifies it all.
Noéda brings communication, patient administration, appointment scheduling and resource planning together on one platform. Your organization determines which processes run automatically and when your team takes over.
Explore our transparent AICentral inbox
Messages from all connected channels are consolidated in one inbox. Your team can respond directly from Noéda with each patient’s full conversation history, even when they switch channels.
Safe AI
The language model interprets the request. A decision graph evaluates your rules and determines permitted responses and actions.
Scheduling and resource planning
Noéda coordinates appointments and resources according to your booking rules and automatically keeps patients informed at the right time.
Human in the loop
You define the criteria for human review and the conditions that stop automation. Cases are transferred to the designated team member with the handover reason, relevant patient information and full conversation context.
Analytics
Track inquiry volumes, booking rates and where patients drop off before completing a booking.
Where does Noéda support your team?
Noéda connects communication and coordinationfrom the first inquiry to follow-up care
Before the appointment
Inquiry and booking
Noéda clarifies the request, collects missing information and guides eligible inquiries through to booking.
Preparation
Preparation instructions and reminders are sent automatically, based on the booked treatment and appointment date.
During the appointment
Patient information
Collected details and conversation histories are available to your team in one place, without repeated questions or searching through individual messages.
After the appointment
Aftercare
Treatment-specific instructions are sent automatically at the times set by your practice.
Recall
From follow-up treatments to routine check-ups, Noéda automatically invites patients to book when it’s time for their next appointment.
For patients and your practice team
Easier access.Less administrative work.
78%
of staff name the telephone as their biggest source of stress at work.2
Practice team
Noéda handles routine inquiries and appointment bookings, reducing manual work and freeing your team to focus on patients who need personal attention.
2University of Düsseldorf (Loerbroks et al.), medflex survey 2023 — reception staff and medical assistants.
For practice operations and practice owners
Simpler coordination.Better-informed decisions.
60%
of working time goes to coordination rather than direct patient care.1
Practice operations
Noéda brings patient communication, appointments and resources into one view, helping you coordinate daily operations without piecing information together across systems.
1Sinsky et al., Allocation of Physician Time.
70k
CHF in annual admin costs per location for inquiries and appointments.2
Practice owners
Noéda reduces manual work on inquiries and appointment management, lowering the associated administrative costs. Metrics on bookings and capacity utilization support informed decisions across locations.
2Two-year process analysis conducted by a Zurich-based practice group in collaboration with a leading practice software provider.
How does Noéda enable safe AI use?
Generic chatbots guess.Noéda follows your guidelines.
Noéda’s neuro-symbolic architecture separates language understanding from decision logic.A deterministic, graph-based decision engine connects your organization’s knowledge with defined rules and explicit safety boundaries. This provides a controlled, transparent framework for using AI with highly sensitive data.
What determines the response?
Generic AI toolsHow the patient phrases the inquiry
NoédaThe patient’s underlying request
Where does the response come from?
Generic AI toolsThe AI provider’s training data
NoédaYour approved documents
Can the response be traced afterwards?
Generic AI toolsNo
NoédaYes, with the rule and source reference recorded in the log
Who controls patient data?
Generic AI toolsThe AI-model provider, even when data is stored securely
NoédaYour organization, including the choice of storage location
How is a Flow created?
Together, we turn your practice’s knowledge into rule-based Flows that you test and approve before use
Define
Specify what the Flow should do, which information it uses and which rules it follows.
Build
The graph engine turns those inputs into a Flow that tells Noéda what to do at each step, with rules linked to their sources.
Fine-tune
Test the Flow’s behaviour and adjust its rules until it meets your requirements.
Deploy
Activate the approved Flow on selected channels, with the ability to modify or deactivate it.
Pricing
Pricing that fits your practice.
Our pricing adapts to your organization’s needs. Book a call to discuss your requirements and find the right plan for your practice.
Book a CallFAQ
Frequently asked questions about privacy and security
Do we still have to retype intake data into Vitabyte?
No. Noéda writes it, structured, straight into your Vitabyte E-Patient form.
Can we trace why Noéda gave a particular response?
Yes. Each response can be traced to the source used and the decision rule applied.
Can we decide which inquiries go directly to which team member?
Yes. You define the handover triggers and responsibilities. Your team receives the reason for escalation and the full conversation context.
Are our patient conversations used to train language models?
No. Your patient conversations are not used to train language models.
Can the Noéda team read patient conversations outside of necessary emergency access?
No. We only see escalation notifications without conversation content. We can access that content only when emergency access is necessary.
Can we prevent outdated treatment information from being used?
Yes. You can deactivate knowledge sources and restrict their validity by date range, treatment or location.
Can patients override our rules through manipulated inputs?
No. Patient inputs do not change the decision rules. Your guidelines govern decisions, not how a patient phrases a message.
Can we connect Noéda to our practice management system without maintaining duplicate patient records?
Yes. A supported integration synchronizes patient and appointment data between the two systems.